Simply ask a new question if you would like to start the discussion again.However, it was not able to print a test page or anything else on my computer, except the Printer Status Report on my HP Utility.The only solution to get it to print again is to power off the Officejet and then power it back on.
But that means I have to power off and then power on every time I want to print a document. Then the Officejet went offline and I could not scan again unless I powered it off and back on. So I typed in the printers IP address into Firefox and was able to open the Bookmark Utility. At first it looked promising as I scanned multiple items with no issue. But when I closed Image Capture and re-opened it, I got a Failed to open a connection to the device (-21355) message. I can scan as much as I want as long as I dont close that application. Should I just purchase a new one or could this problem happen on any Officejet The HP Officejet Pro 9018 is on sale at my local Costco as a possible alternative. If you think you have received a fake HP Support message, please report it to us by clicking on Flag Post. By using this site, you accept the Terms of Use and Rules of Participation.
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December 2020
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